At Dr. Reem Clinic, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our clinic, website, and services. By using our services, you agree to the terms of this policy.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

Data: Collectively all information that you submit to Dr Reem Clinic via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the GDPR,and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR: The UK General Data Protection Regulation.

UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.

User or you: Any third party that accesses the Website and is not either (i) employed by Dr Reem clinic and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the Website in connection with the provision of such services. 

Website: The website that you are currently drreemclinic.co.uk  and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation:

1.   the singular includes the plural and vice versa;
2.   references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this PrivacyPolicy;
3.   a reference to a person includes firms, companies, government entities, trusts and partnerships;
4.   “including” is understood to mean “including without limitation”;
5.   reference to any statutory provision includes any modification or amendment of it;
6.   the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of ProDoctor LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, ProDoctor LTD is the “data controller”. This means that ProDoctor LTD determines the purposes for which, and the manner in which, your Data is processed.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, address, email address, phone number, and date of birth.
• Health Information: Medical history and treatment preferences, necessary for providing personalized care.
• Payment Information: Billing details to process transactions securely.
• Website Usage Data: Information such as IP addresses, browser types, and pages visited to improve user experience

2. How We Use Your Information

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

•   internal record keeping;
•   improvement of our products / services;
•   transmission by email of marketing materials that may be of interest to you;
•   contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

In each case, in accordance with this Privacy Policy. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

•   soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
•   for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
•   if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. We may use your Data to show you Pro lDoctor LTD adverts and other content on other websites. If you do not want us to use your data to show you adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

3. Data Sharing and Protection

• We may share your Data with the following groups of people for the following reasons:
•   our employees, agents and/or professional advisors : in each case, in accordance with this Privacy Policy.
• When required by law or to protect the rights and safety of our clinic, staff, and patients.

We will use technical and organisational measures to safeguard your Data, for example:

1. Access to your account is controlled by a password and a username that is unique to you.
2. We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail: info@drreemclinic.co.uk If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

4. Cookies and Website Tracking

This Website may place and access certain Cookies on your computer. Pr Doctor LTD  uses Cookies to improve your experience of using the Website and to improve our range of products and services. ProDoctor LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ProDoctor LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to ourwebsite. This enables us to personalise our content for you, greet you by name and remember your preferences(for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

1. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
2. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
3. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
4. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

5. Your Rights

You have the right to:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Request corrections or updates to your information.
• Withdraw consent for certain data uses.
• Request the deletion of your data, subject to legal obligations.

Right to data portability – the right to request that we move, copy or transfer your Data

6. General

1. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
2. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

1. ProDoctor LTD reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.