Terms and Conditions for Dr Reem Clinic
Last updated: 30 August 2026
1. Introduction
These Terms and Conditions (“Terms”) constitute an agreement between Aphrodite Clinic Ltd, trading as Dr Reem Clinic (“Dr Reem Clinic”, “Clinic”, “we”, “us” or “our”) and you (“Client”, “Patient” or “you”).
By accessing our website, booking an appointment, purchasing a product or receiving a treatment or service from Dr Reem Clinic, you acknowledge that you have read, understood and agree to these Terms and Conditions.
Please read these Terms carefully before using our website or booking our services.
2. Booking and Payments
Appointments can be booked via our website, email or telephone.
A deposit, known as a booking fee, is required at the time of booking.
The booking fee is non-refundable, but is redeemable against any treatment you have at the Clinic.
The balance must be paid at the time of booking or at least 24 hours before the service is provided.
The Clinic reserves the right to modify prices and fees without prior notice. Any price changes will not affect bookings that have already been confirmed.
All appointments are subject to availability.
The Clinic reserves the right to refuse or decline a booking where there is a clinical, safety, operational or other legitimate reason to do so.
3. Cancellation Policy
Appointments must be scheduled in advance and are subject to availability.
If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice prior to your scheduled appointment time.
If you cancel or reschedule with less than 48 hours’ notice, or fail to attend your appointment without notice (“no-show”), the full amount of the booking fee/deposit will be charged or forfeited.
If you need to cancel or reschedule, please contact the Clinic as soon as possible so that arrangements can be made.
The Clinic may, at its discretion, consider exceptional circumstances on a case-by-case basis.
4. Changes to Appointments
We endeavour to avoid changes to confirmed bookings.
However, in exceptional circumstances, the Clinic may need to change, postpone or cancel an appointment.
Where this occurs, we will endeavour to inform you as soon as reasonably possible and, where appropriate, offer an alternative appointment.
5. Consultation and Consent to Treatment
Before any treatment, you may be required to complete a consultation with an appropriately qualified medical professional and complete a medical history form.
You are responsible for providing complete and accurate information about your health.
You must inform the Clinic of any relevant:
Medical conditions
Allergies
Medication
Previous treatments
Previous adverse reactions
Changes to your health
Other information that may affect your suitability for treatment
Failure to provide accurate or complete information may affect your eligibility for treatment and may increase the risk of complications.
Before treatment, you will be given appropriate information regarding the proposed treatment, including relevant risks, benefits, alternatives and expected outcomes.
By consenting to treatment, you acknowledge that you have had the opportunity to ask questions and that you understand that medical and aesthetic treatments carry risks and that individual results may vary.
Consent to treatment does not exclude or limit any legal rights or protections that you may have.
The Clinic reserves the right to refuse, postpone or modify treatment where the treating medical professional considers that the treatment is not clinically appropriate or that it is not in your best interests.
6. Suitability for Treatment
Not every treatment is suitable for every patient.
The Clinic and treating medical professional reserve the right to decline treatment where, following clinical assessment, they consider that treatment may be unsuitable or unsafe.
This may include circumstances relating to your medical history, medication, allergies, previous treatment, current health or any other relevant clinical factor.
Where treatment is declined for clinical reasons, we will explain this to you where appropriate.
7. Aftercare and Follow-Up
Clients are responsible for following the post-treatment instructions provided by the Clinic or treating medical professional.
Appropriate aftercare is important for recovery, patient safety and achieving the best possible treatment outcome.
You should contact the Clinic promptly if you have concerns or experience an unexpected reaction following treatment.
Where appropriate, the Clinic may recommend that you seek urgent medical attention or contact emergency services.
Anti-Wrinkle Treatment Review
A single anti-wrinkle injection top-up will be offered 2–3 weeks after the initial treatment at no cost, where clinically appropriate.
The complimentary top-up is subject to clinical assessment and is not a guarantee of a particular treatment outcome.
Failure to attend the review appointment within the appropriate timeframe will result in forfeiture of this complimentary top-up, and no further complimentary top-up will be offered.
Any additional treatment outside the complimentary top-up will be subject to the Clinic’s usual fees.
8. Treatment Results
Individual responses to medical and aesthetic treatments vary.
While we aim to provide safe and appropriate treatment and to achieve the best possible outcome, we cannot guarantee a particular result.
Treatment outcomes may be affected by individual anatomy, skin type, age, lifestyle, medical history, previous treatments, healing response and adherence to aftercare instructions.
The treating medical professional will discuss realistic expectations with you where appropriate.
9. Treatment Concerns and Complications
If you have any concerns following treatment, please contact the Clinic as soon as possible.
We will assess your concerns and, where appropriate, provide advice, arrange a review or recommend further medical assessment.
The Clinic cannot be held responsible for adverse effects or complications that arise as a result of:
Failure to disclose relevant medical information;
Providing false or misleading medical information;
Failure to follow reasonable aftercare instructions; or
Failure to follow treatment advice,
to the extent permitted by law.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
10. Refunds
Treatment outcomes vary between individuals and treatment fees are not a guarantee of a particular aesthetic outcome.
A patient changing their mind or being dissatisfied with an otherwise appropriately provided treatment does not automatically entitle them to a refund.
If you have concerns regarding a treatment, please contact the Clinic so that your concerns can be assessed and addressed appropriately.
Nothing in these Terms and Conditions affects your statutory consumer rights.
11. Products
Where skincare or other products are purchased from the Clinic, products should be used in accordance with the instructions provided by the manufacturer or Clinic.
If you experience an adverse reaction or other concern relating to a product, discontinue use where appropriate and contact the Clinic or seek appropriate medical advice.
Any applicable product returns or refunds will be handled in accordance with applicable consumer law.
12. Clinical Photography
Clinical photographs may be taken where appropriate as part of your consultation, treatment or clinical records.
Photographs may be used for:
Treatment planning;
Clinical assessment;
Monitoring treatment outcomes;
Follow-up and aftercare; and
Maintaining appropriate clinical records.
Clinical photographs will not be used for marketing, advertising or social media purposes without the appropriate consent.
Consent to the use of photographs for marketing purposes is separate from consent to treatment.
13. Privacy and Confidentiality
We value your privacy and handle your personal information in accordance with our Privacy Policy.
Consultation, medical and treatment information will be treated confidentially and will only be disclosed where:
You have provided appropriate consent;
Disclosure is necessary for your care;
Disclosure is required or permitted by law; or
There is another lawful basis for disclosure.
Clients are responsible for providing accurate personal and medical information to the Clinic.
The Clinic cannot be held responsible for consequences arising from false, incomplete or misleading information provided by a Client, to the extent permitted by law.
Please refer to our Privacy Policy for further information about how we collect, use, store and protect your personal information.
14. Use of Website
The content on the Dr Reem Clinic website is provided for general informational purposes only.
Website content does not constitute individual medical advice, diagnosis or a treatment recommendation.
You should not rely solely on information contained on this website when making decisions about your health or treatment.
We recommend obtaining appropriate professional medical advice where individual advice is required.
We endeavour to ensure that information on our website is accurate and up to date, but we do not guarantee that all information will always be complete, current or free from errors.
15. Intellectual Property
Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, branding and other materials, is owned by or licensed to Aphrodite Clinic Ltd / Dr Reem Clinic.
You may view the website and its content for your personal, non-commercial use.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit website content without our prior written permission, except where permitted by law.
The Dr Reem Clinic name, logo and branding may not be used without our prior permission.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other external services.
These links are provided for convenience.
We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the relevant terms and privacy policies of any third-party website or service you use.
17. Website Restrictions
You must not use our website:
For any unlawful purpose;
To attempt to gain unauthorised access to our website or systems;
To introduce malicious software;
To interfere with the operation or security of the website;
To collect information about other users without appropriate permission;
To reproduce or commercially exploit website content without permission; or
In any way that could damage the Clinic, website or other users.
Unauthorised reproduction, distribution or modification of website content is prohibited.
We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms have been breached.
18. Limitation of Liability
We will provide our services with reasonable care and skill.
Individual treatment outcomes cannot be guaranteed.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, the Clinic will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms and Conditions affects your statutory consumer rights.
19. Events Outside Our Reasonable Control
The Clinic will not be responsible for a failure or delay in providing services where this is caused by circumstances outside our reasonable control.
This may include circumstances such as serious illness or emergency affecting the treating clinician, major technical failures, power or telecommunications failures, government restrictions or other circumstances that could not reasonably have been anticipated or prevented.
Where possible, we will contact affected clients and arrange an alternative appointment.
20. Changes to These Terms
The Clinic reserves the right to update or modify these Terms and Conditions from time to time where necessary to reflect changes to our services, policies, legal requirements or business operations.
The latest version will be published on this website.
Changes will not retrospectively alter contractual rights that have already arisen unless permitted by law.
Your continued use of the website after updated Terms are published constitutes acceptance of the updated website terms.
21. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable under applicable law, that provision will be treated as modified or removed to the extent necessary.
The remaining provisions will continue to apply.
22. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights or protections that apply.
23. Contact Information
For any questions, concerns or complaints relating to these Terms and Conditions, our services or your appointment, please contact:
Aphrodite Clinic Ltd
Trading as Dr Reem Clinic
Email: info@drreemclinic.co.uk
Website: drreemclinic.co.uk
Last updated: 30 August 2026