Returns

Returns for Products:

• We accept returns of skincare products within 28 days from the date of delivery.
• To be eligible for a return, skincare products must be unused, unopened, and in their original packaging.
• To initiate a return, please contact our customer service team at info@drreemclinic.co.uk to obtain a Return Merchandise Authorization (RMA) number.
• Please ensure that the RMA number is clearly marked on the package to facilitate processing.

Refunds:

• Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to the original method of payment within 14 business days.
• Shipping costs are non-refundable for product returns, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

Exchanges:

• We do not offer exchanges for skincare products. If you wish to exchange an item, please initiate a return and place a new order for the desired item separately.

Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, depending on the nature of the issue.

Exceptions:

• Certain products and services may not be eligible for return or refund due to hygiene reasons, regulatory restrictions, or the nature of the service provided. These products and services will be clearly marked as non-returnable on our website or discussed with you during your consultation.

Please note that this Returns and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Delivery policy

This Delivery Policy outlines the procedures and terms for the delivery of products purchased from Dr Reem Clinic (“we,” “us,” or “our”) through our  website drreemclinic.co.uk (the “Site”). By placing an order with us, you (“you” or “your”) agree to the terms set forth in this Delivery Policy.

Order Processing:

• Orders are typically processed within 3 business days from the date of purchase.
• You will receive an email confirmation once your order has been processed and dispatched.

Delivery Methods:

• We offer standard shipping and express shipping options for the delivery of your order.
• Standard shipping typically takes 5 business days for delivery, while express shipping usually takes 2 business days.
• Delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Charges:

• Shipping charges will be calculated based on the shipping method selected and the destination of your order.
• Shipping charges will be displayed during the checkout process before you confirm your order.

Delivery Address:

• Please ensure that you provide us with the correct delivery address when placing your order. We will not be responsible for any delays or non-delivery due to incorrect address information provided by you.

Delivery Tracking:

• Once your order has been dispatched, you will receive a tracking number via email, allowing you to track the status of your delivery.

Delivery Acceptance:

• It is your responsibility to ensure that someone is available to accept delivery of your order at the specified delivery address.
• If no one is available to accept delivery, a delivery attempt will be made, and you may be required to arrange for re-delivery or pick up your order from a designated location.

Damaged or Lost Shipments:

• In the event that your order is damaged during transit or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, as applicable.

International Shipping:

• We currently only offer shipping within England. For international orders, please contact us directly to inquire about shipping options and charges.